The Access Chain
On-site experience
The on-site experience is the link in the access chain that most site
managers will feel most familiar with. Improvements made here should flow
naturally to and from improvements made in the other links of the chain.
For instance, a new touch trail for visually impaired people would naturally
lead to improvements in transport such as audio timetables available by
telephone and to improvements in the type, format and distribution of
pre-visit information.
There are many things that can be done to improve the visitor’s
on-site experience. Some of these are detailed in the Sensory Trust web
site, and in other publications. Briefly, they fall into these categories:
- Routes and signposting improvements
- Facilities are made accessible
- Information and interpretation is designed to include
disabled people
- Highlights are accessible or experiences of equal
quality are created
- Staff and volunteers have disability awareness training
- Events and activities are designed to include disabled
people
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