Sensory Trust consultancy

Access audits and reviews

What is a Sensory Trust access audit?

Using survey work and feedback from staff and visitors an access audit identifies barriers to access and how you can fix them. Our access audit will help your venue welcome and engage visitors of all ages and abilities.

Sensory Trust has over twenty years' experience of reviewing sites, from underground tunnels to treetop canopies, heritage to contemporary and small to large scale. We can look at a specific issue like visitor information, or at all aspects of accessibility. We also carry out reviews to support development and funding plans.

Our audit uses the Sensory Trust's Access Chain, a tool we developed to ensure that access plans address all part of the visitor experience, from a decision to visit, to arrival and parking, use of information and enjoyment of the place itself, and leaving for home.

Diagram of the Sensory Trust Access Chain

Why do an audit?

An audit is an important first step for anyone plannning a new venue, or making improvements to an existing one. It will help identify prioriites for site improvement works, from easy low-cost fixes to more substantial changes. An audit can support funding bids and development plans and provide material for visitor information.

Our access audit will:

  • identify barriers to access and recommend actions to remove, adapt or avoid them.
  • recommend ways to enhance and diversify the visitor experience.
  • prioritise low-cost improvements that can be made easily and quickly, as well as more significant capital works.
  • help you avoid costly retrofits and remedial works.
  • Show what you are already doing well so that staff and visitors are aware of your commitment and what it means in practice.

What we offer

Outline audit

This audit involves a half-day site survey and focuses on outline recommendations for improvements. It can look in outline at your whole venue, or focus on specific issues. It is followed by a brief report summarising our recommendations.

Full audit

This involves a detailed review of your whole site or specific issues (eg visitor information). It typically takes a day or two of site survey, although this depends on the size and complexity of your venue. This is followed by a report with ou recommendations for improvements.

Design review

Our desk review of designs and plans is often associated with new project development. We can comment on designs at any stage from concept to detailed design and provide commentary for funding and design documents.


How to commission an access audit

Contact us by email or telephone to outline your requirements and we will be pleased to explore how we can best help you. 

Examples of our access audits

Enhanced accessibility and visitor appeal at the Eden Project

Visitors at the Eden Project, Cornwall

Balancing heritage conservation with access improvements

Luxylan Valley viaduct, Cornwall

Improving access to nature reserves, woodlands and countryside

Group consulting as part of a countryside access review