The Access Chain
Decision to visit
Most decisions to visit a site are made at home. Many people require
a good deal of information in order to plan a visit. It is this off-site
information that people rely on to know if a site is worth visiting, if
it is safe, welcoming, and if it is accessible.
Decision to visit, or off-site information should include:
- Parking and transport information
- Location and access information for toilets, refreshments and other
facilities
- Details of staffing and staff skills (for example Sign Language)
- If photos are included in information, some photos should include
disabled people in order to promote a positive, welcoming image.
- A description of the sorts of independent activities available
- Information on guided tours or other organised activities and events
- Opening times
Decision to visit information should be produced in Large Print, Braille,
Plain Language and audio. It is not necessary to produce all of these
at once, but be prepared to produce them on request, and advertise this
fact on your standard information with contact details. Design your standard
information using information access guidelines to minimise requests for
other formats.
Decision to visit information should be promoted through you standard
channels. Other channels that are worth considering, if you don’t
already use them are:
- Local radio
- Leaflets in surgeries, day centres and community halls
- Direct mail to disability and other groups
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