The Access Chain: an inclusive design tool

Decision to visit

Most decisions to visit a site are made at home. Many people require a good deal of information in order to plan a visit. It is this off-site information that people rely on to know if a site is worth visiting, if it is safe, welcoming, and if it is accessible.

Decision to visit, or off-site information should include:

  • Parking and transport information
  • Location and access information for toilets, refreshments and other facilities
  • Details of staffing and staff skills (for example Sign Language)
  • If photos are included in information, some photos should include disabled people in order to promote a positive, welcoming image.
  • A description of the sorts of independent activities available
  • Information on guided tours or other organised activities and events
  • Opening times

Decision to visit information should be produced in Large Print, Braille, Plain Language and audio. It is not necessary to produce all of these at once, but be prepared to produce them on request, and advertise this fact on your standard information with contact details. Design your standard information using information access guidelines to minimise requests for other formats.

Decision to visit information should be promoted through you standard channels. Other channels that are worth considering, if you don’t already use them are:

  • Local radio
  • Leaflets in surgeries, day centres and community halls
  • Direct mail to disability and other groups

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For a more concise summary, download our Access Chain summary (pdf 378k). Also available as Access Chain text only version.