Quality of experience
No one, as far as we know, ever got themselves into their car, drove for an hour, got out of the car and into their wheelchair to visit a place just because it was accessible.
Accessibility is not the whole story. Not by a long chalk. Accessibility has to be looked at in parallel with quality of experience. Eventually the whole world will be made accessible (okay, maybe not in our lifetime, and maybe not the whole world) but until then we have to make choices about which bits to do first. For public spaces that are used for leisure, places that give high quality experiences should be top of the list, but how to we define a quality experience?
Consultancy
Sensory Trust has developed a range of tools and techniques that allows land owners and managers, along with visitor groups and practitioners, to assess the quality of experience that their sites offer. The results of these activities can be used to plan access work and improvements in the quality of experience that public spaces offer.
Advice and publications
Case studies
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