The Access Chain: an inclusive design tool

Return home

Improvements to the return link of the Access Chain are usually made by improving the journey and arrival link. There are a number of extra things here though that can improve the visitor experience:

  • Make it easy for people to give feedback on their experiences. Visitor satisfaction is probably the truest measure of whether the access improvements have worked, and can provide impetus and ideas for further improvement. Just in case you thought you could put your feet up.
  • Some sites may benefit from providing information resources designed to support after-visit sessions for groups, group leaders and teachers.
  • Provide information that encourages people to become involved as volunteers or as members of friends groups.

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For a more concise summary, download our Access Chain summary (pdf 378k). Also available as Access Chain text only version.